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🧠 EP49 – Smarter Cars, Dumber Delivery

Why high-tech vehicles need high-empathy handoffs.

Cars are evolving. Fast.

ADAS, OTA updates, voice controls, digital keys—today’s vehicles are rolling supercomputers.

But here’s the kicker: most delivery processes are still stuck in 2007.

Rush the keys into their hand, skip the walkthrough, wave goodbye—and hope they don’t call you back in a panic.

In this episode, I unpack the growing gap between smart cars and sloppy handoffs. We’ll cover:

• Why customers are leaving deliveries confused instead of confident

• What happens when we skip over-the-air update education

• How ADAS systems get ignored or misunderstood

• Real-world delivery fails (and how to avoid them)

• Simple ways to bridge the tech gap and boost trust

You don’t need to know every button. You need to be the calm in the storm.

🎧 Listen now to EP49 — and if you like this kind of insight, make sure you’re signed up for the AutoKnerd Dispatch. I drop practical CX ideas, nerdy industry trends, and free tools for dealership teams every Saturday morning. Subscribe

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▶️ Watch or Listen:
Watch on YouTube or tune in wherever you get your podcasts.
→ [YouTube] | [Spotify] | [Apple Podcasts] | [Podbean]