EP34 Kindness Under Pressure

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We’ve all been there. The customer who tests your patience, your professionalism… and maybe your will to live. 😤 But what if those moments are actually the proving ground for greatness?

In this episode, we explore how kindness isn’t just for the easy customers—it’s for the ones who make you earn it. We pull lessons from Henry Ford, Mercedes-Benz, and the depths of dealership hell to show how staying calm, cool, and unnaturally polite can be your greatest power move.

Oh, and if you’re still fuming from that one customer last week? This one’s basically therapy.

👉 Ideal for: sales consultants, service advisors, and anyone who’s ever fantasized about body-slamming a CSI score.

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▶️ Watch or Listen:
Watch on YouTube or tune in wherever you get your podcasts.
→ [YouTube] | [Spotify] | [Apple Podcasts] | [Podbean]