If no one has told you yet today, you are walking into that store with more potential than you realize. Every customer who steps onto your lot is hoping for one thing, clarity and kindness. When you bring both, you win, they win, and your Saturday becomes the best day of the week instead of the longest.

A great Saturday belongs to the consultants who do three simple things:

• Start with calm confidence

Customers mirror your energy. If you walk in ready, they feel ready.

• Ask real questions

Not the robotic ones. The human ones. “What are you excited about today?” will beat “How can I help you?” every time.

• Narrate the next step

When customers know what happens next, everything feels smoother, faster, and easier. Predictability builds trust.

You can do all of that before your first cup of coffee.

So take five seconds right now, breathe in, breathe out, and remind yourself that you make the whole place better simply by being someone who cares enough to do it right.

You’ve got this.

We've created a new a podcast called CTRL+ALT+DRIVE, designed to be your companion on the journey from who you are now to who you want to become. It's like having a great conversation during a car ride, where you can relax and let your thoughts flow. Bridget and I wanted to capture that feeling, so we made this weekly show that feels like you're riding along with two friends who love cars and enjoy exploring interesting and funny topics.

Here's what you can expect from our podcast:

- Honest talks about life in car dealerships: No corporate speak, just real conversations about what you actually discuss behind closed doors or late at night in the delivery bay.

- Surprising topics to keep you engaged: From road trip debates and automotive mysteries to quirky customer behaviors and dealership relationships, we cover the things you think about but rarely discuss.

- A mental refresh: Listen during your commute or while walking around. It helps clear your mind and set a positive tone for your day.

- Fun and lively energy: Bridget brings the fun, I bring the nerdy insights, and together we create a chaotic, laugh-filled vibe that feels great.

If AutoKnerd is like a craft workshop, then CTRL+ALT+DRIVE is the road trip. Our first episodes are out now, and we'd love your support. Subscribe using the link below to help us reach more people in the industry:

They are piloted by real car people, including dealership techs and volunteers who thread massive floats through Manhattan like a boss.

If that surprises you, the rest of the behind the scenes chaos will blow your mind.

👉 Listen to our Macy’s Parade episode of CTRL+ALT+DRIVE to hear the wild stuff TV never shows.

Small kindness, clear steps, and steady confidence will carry you farther than luck ever will.

Have a strong Saturday, take care of your people, and keep building the kind of reputation customers feel the moment they walk through the door.

You’ve got this, and remember Kindness = $$$$$ So be the bright spot in someone’s day today.
- The AutoKnerd, Andrew Sardone

Until next time,

Kindness is directly connected to your commission… think about it- AutoKnerd.com